HR for SMEs is a blog created in the beginning of 2018 with the idea of sharing knowledge. To bring to Small and medium enterprises owners the knowledge of a HR Manager
As a leader or manager in an small or medium organisation you need to be excellent communicating ideas to your team. However, not every CEO has good verbal communication skills and that is why we want to share some tips on this article so you can avoid major mistakes.
Most of the times we focus on the content and what we aim to communicate. Don’t get me wrong. That is important, but it is also good to see the words we use and how we pass the message.
And the most important fact. How will it be received on the other side. You can use technology. That is not an issue. However, there are certain conversations that need to happen face to face. Try not to avoid serious conversations because they make you uncomfortable.
It is all about being able to get feedback from your team and get a feeling of how did it go. If you are not comfortable with this, or you feel that you don’t have good verbal communication skills, there are several techniques that you can always use to communicate better.
From our point of view, improving your verbal communication skills is about avoiding the following points that could make your argument automatically weaker.
HABITS THAT COULD MAKE YOUR COMMUNICATION SKILLS WEAKER
Words like, NO, no way, not at all, never, problem, impossible, etc.. make your audience focus on them rather than the content. So try to use sinonims that have a more positive meaning like, we will have to think about solutions for this situation, instead of problem.
Words such us everything, nothing, always, never, none are not exact, and give the impression of vague content. It could be seen as lack of control or knowledge on the topic.
As a SME owner or manager you may feel tempted to be “cool” and use some slang while speaking to your team. However, even if you feel the opposite, it always bring a not serious atmosphere. This could be good for the work environment, but it also brings consequences when it comes to passing serious messages. Be relaxed, but not informal.
The same applies to using swear words. Don’t use them with your team. It is not a positive precedent and it doesn’t present a good image of their manager.
Don’t use sentences that rather than building confidence in your team, make you look arrogant. “Trust me, I know” “You can really trust me on this one” “Here, in confidence, I can tell you that… ” “I can assure you… ” . Maybe you are an expert in the matter. However, if they trust you, it will not be due to this sentences, it will be for your actions.
If you ask, most CEOs and managers will say they don’t do this and they never point fingers at their team. However, most employees will tell you the opposite. We are not judging here if you do or not, just try to be conscious when a problem arises.
Sentences like, ” I told you so” and ” you know what to do” may not help the conversation and your objectives. Try to pass the message of what needs to be improved rather than blaming your team.
This is basic manners, but there are certain phrases that we say without realising and they could break the flow of a conversation. It is not just about shouting, it is about not saying… ” I know, I know… ” “Don’t tell me that” or the obvious sentence you must not say “SHUT UP”.
These tips are not the solution to everything, but they will help you to improve and to think about the points that you could improve.
Keeping your employees engaged is not just about giving them amazing benefits and raising their salaries. It is most of the times about their direct line manager. So don’t do it easy for them to take the decision of leaving the company.
Let us know how it goes!