Bryan Osorio has been working remotely for several years now. He is a Blogger, SEO enthusiast, Content Marketer, and Digital Marketer with 3 years of experience within the Tech and Digital Marketing Industry. He likes to read, write and talk about Science, Technology, AI, Video Games, World News and more. He studied Psychology at the National University of Colombia and enjoys writing about leadership, remote work, team motivation and others.
In this age of increased remote work, it is essential that you empower your employees. This gives them the courage to handle things efficiently, even when direct supervision is absent. By sharing decision making with your subordinates, you counter problems at source. For instance, in a production process, the capacity to minimize faulty products depends on individual decision making at each stage.
In my many years working online, I appreciate employee empowerment all the more. I once worked in a chat service where we handled customer concerns. As I was the first line of interaction, I needed the autonomy to lead conversions freely. I also needed some freedom to offer incentives and offers to appease customers where necessary. Luckily, my employer understood this all too well.
I am sure any employee and remote worker would agree that wherever you feel trusted you become confident enough to carry through tasks without supervision. A bonus for both the employer and employee. The employer gets quality work thanks to the employees’ confidence. Meanwhile, the employee enjoys greater levels of creativity, void of overbearing supervisors.
What Is Employee Empowerment?
According to a paper by Esam Mustafa and Abdul Talib, employee empowerment comprises a Psychological and a Structural Dimension. The first one is related to motivation, self-efficiency, performing with high endeavours, and achievement. This derives in obligation, dedication and commitment. The Structural Dimension is expressed in the organization’s policies under four structural factors:
- Involving empowerment activities in the job description
- Information accessibility should be easy for the employees
- Supporting employee job responsibility
- Availability and accessibility of needed resources to perform a job.
Therefore, an empowered employee is better placed to provide satisfying results. Companies empower their teams through on-job training and resource allocations. Aspects worth considering include:
- Recognizing employee capabilities through awards such as employee of the month. Such recognitions boost employee confidence for they feel validated.
- Listening to employee feedback through forums and sitdowns. Acting on feedback given makes them feel heard and enhances performance as a result.
- Provision of necessary tools, training, and conferring authority as and when needed.
- Building room for employee growth through roles expansion and promotions where available.
While most of the suggestions imply action from high-level management, synergy is key. Empowerment techniques might not work where there is bad blood among the employees. High levels of trust and unity of purpose are key ingredients when coming up with empowerment techniques.
Why Empowering Your Remote Employees Is important
Once you empower your employees, you stand to gain a great deal. Due to the physical distance in remote setups, employee empowerment is a matter of necessity. If anything, you should often gauge and reflect on how best to improve and reap its benefits. Read on for a better understanding on what you stand to gain.
1. Higher Employee Motivation
Empowered employees feel proud of the companies they work for. They feel included in the daily runnings and growth. By feeling as part of the process, they own even the very minute of details.
Take that a notch higher, leave room for flexibility and motivation levels rise. Employees that feel free to change work environments and timelines are more likely to feel energetic. Such employees will very easily put in extra hours at their own volition. In the long run, you will have highly motivated employees that deliver high-quality work.
2. Happier Clients
Empowered remote employees translate to happy clients. Where employees feel trusted, they work hard towards ensuring client satisfaction. Your business will get a boost in sales as a result. You are also more likely to get some repeat purchases from happier clients.
Customers love a personalized experience. Something empowered employees are more than willing to offer. With plenty of space when it comes to conduct, they will strive to leave lasting impressions. Such efforts go a long way in cultivating customer loyalty, which is beneficial for your enterprise.
3. Better Communication
The flow of information in any organization determines delivery. Where employees feel left out and among the last to receive information, delivery slackens. Yet, when they are empowered they seek out information and freely share it down the management ladder.
Empowering your remote employee will improve on information flow. Creating such a culture of sharing information freely is of major benefit. Communication moving downwards or upwards does so fast, and issues get handled promptly.
4. Easy Embrace Of Change
Change can be hard to take up in organizations. No matter how convincing management sounds, there will always be some dissenting voices. However, employees freely welcome change where their views were considered.
Give your remote employees some leeway in terms of decision making and they will be more open to change. They are also more likely to come up with some new efficient ways of doing things.
5. Higher Productivity and Reduced Costs
Where properly optimized remote work has the capability to reduce costs. Much so, where the remote employees involved are empowered. Freedom in decision making improves in ingenuity optimizing processes as a result. Consequently, cutting down on wastages and reducing running costs.
As for productivity, it could only improve for the better. Empowered remote employees will willingly sign up for on-job training. Same case applies for anything that they deem important in improving productivity.
6. Fewer Bureaucracies
Nothing wastes as much time as bureaucratic processes. Having to send up a process to someone higher in command for approval is frustrating. With empowered employees, time spent on such processes reduces immensely. Something that would have taken days for approval gets done in minutes.
Take, for instance, a task as simple as renewing subscription status. Where the decision needs high-level approval, it could take ages. Yet, with empowered employees it takes one person to notice it and start necessary action. Hence, saving on time and money otherwise lost in bureaucratic delays.
7. Constant Improvement
Where employees feel empowered, they easily make suggestions on how to best improve. That helps you fine tune current processes and systems. Something which proves useful in a constantly changing world. Seldom will an empowered employee sit on an idea that would positively impact on the way things get done.
Such courage is also instrumental in skill improvement for your entire team. Where suggestions get made often, employees will challenge themselves. They conduct research if they have to in order to make meaningful contributions.
Empowering your employees is not only encouraging but exciting for them. Needless to say, excited employees will most likely stay loyal and stick to the course. It also greatly contributes to their well-being. Something that not a single establishment should ignore in this day and age.
Employee empowerment comes at a cost, for employers have to invest in proper training. However, the benefits pay out almost instantly. Having your remote employees decide on key issues increases efficiency really fast. Efficiency being key to performance, and good performance meaning better turnover.
If you liked this blog post about “The importance of Empowering employees for remote workers”, you can receive our regular updates and get a free job description template by clicking below